Privacy Policy

Effective Date: July 21, 2026

Heritage Home Supply respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Heritage Home Supply collects, uses, shares, and protects information when you visit this website, place an order, submit a form, subscribe to email communications, or contact us.

In this policy, “Heritage Home Supply,” “we,” “us,” and “our” refer to Heritage Home Supply.

Information We Collect

Depending on how you interact with our website, we may collect information you provide directly, such as your name, contact details, shipping and billing addresses, order information, form submissions, and email preferences. Squarespace and other website tools may also automatically collect limited technical information, such as your browser, device, IP address, pages viewed, and cookie preferences.

How We Use Your Information

We use information to process and fulfill orders, arrange shipping or local pickup, send order updates, respond to questions, provide customer service, review damaged or incorrect orders, and manage approved replacements or refunds.

We may also use information to improve the website and customer experience, maintain security, prevent fraud, keep required business records, and send promotional emails when you have chosen to receive them.

Payment Information

Payments made through this website are processed through Squarespace and an independent third-party payment processor. Heritage Home Supply does not store complete credit or debit card numbers or card security codes on its own systems.

When you enter payment information, it is sent directly to the payment processor and handled according to that provider’s privacy policy, security practices, and terms.

Heritage Home Supply may receive limited transaction information, such as your name, billing address, payment status, transaction amount, card type, and the last four digits of the card. This information helps us manage your order, answer payment questions, and issue approved refunds.

Squarespace

This website is hosted by Squarespace. Squarespace may collect information about website visitors, including browser, device, network, website activity, and IP-address information, to provide, operate, protect, and improve its platform and services. Information collected by Squarespace is also subject to Squarespace’s own privacy policy and terms.

Little Greene Order Fulfillment

Heritage Home Supply is an authorized Little Greene retailer. Products purchased through this website are sold by Heritage Home Supply. Shipped orders may be fulfilled and dispatched through Little Greene’s authorized U.S. fulfillment and distribution network.

We may share the information necessary to process and fulfill your order with Little Greene and its authorized service providers. This may include your name, shipping address, telephone number, email address, order details, delivery instructions, transaction or payment-status information.

These parties receive only the information reasonably necessary to fulfill, ship, track, or support your order.

Other Service Providers

We use trusted service providers to help operate our website, process payments, fulfill and ship orders, send emails, provide website analytics, support customer service and business administration, prevent fraud, and maintain website security.

We share only the information reasonably necessary for these providers to perform their services. For example, a shipping provider may receive your name, address, telephone number, and order details so it can deliver your purchase. These companies handle information under their own privacy policies, security practices, and agreements with us.

We may also disclose information when required by law, when necessary to protect our business or customers, or in connection with a sale or transfer of the business. Heritage Home Supply does not sell personal information in exchange for money.

Cookies and Website Analytics

This website uses cookies and similar technologies to support features such as website security, shopping carts, checkout, customer accounts, and navigation. Cookies and analytics tools may also help us understand website traffic and how visitors use the site.

Depending on your location and our website settings, you may be able to manage non-essential cookies through the website’s cookie banner or Cookie Preferences control.

You may also manage cookies through your browser settings. Blocking some cookies may affect how certain website features work.

Email Communications

We may send emails relating to your order, payment, shipment, local pickup, customer-service request, replacement, or refund. These messages are necessary to support your purchase or request.

We may also send promotional emails when you subscribe or when otherwise permitted. You may unsubscribe from promotional emails by using the link included in the message.

Unsubscribing from promotional emails will not stop order-related or customer-service communications.

How Long We Keep Your Information

We keep customer and order information only for as long as reasonably needed to provide service, maintain business records, resolve questions, prevent fraud, and meet legal, tax, accounting, or regulatory requirements.

The amount of time information is kept may vary depending on the type of information and why it was collected.

Information Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we maintain. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices and Privacy Rights

You may contact us to ask about the personal information Heritage Home Supply maintains about you or to request that information be corrected or deleted.

We may need to verify your identity before completing a request. Certain information may need to be retained for order records, fraud prevention, legal, tax, accounting, or regulatory purposes. Depending on where you live, applicable law may provide additional privacy rights.

You may also unsubscribe from promotional emails and manage cookies through the website or your browser settings.

Children’s Privacy

This website is not directed to children under 13, and Heritage Home Supply does not knowingly collect personal information from children under 13. Please contact us if you believe a child has submitted personal information through the website.

Third-Party Websites

This website may include links to websites and services operated by other companies. Heritage Home Supply is not responsible for the content, security, availability, or privacy practices of independent third-party websites or services.

We encourage you to review their privacy policies before submitting personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, practices, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.

Contact Us

For privacy questions or requests, contact:

Heritage Home Supply
5117 N. Clark Street
Chicago, IL 60640

Email:orders@hh.supply
Phone: 773-739-9370