Returns & Refunds

Effective Date: July 21, 2026

We want you to feel confident ordering Little Greene paint and wallpaper from Heritage Home Supply. Because these products are prepared or ordered specifically for each customer, most purchases are final sale. Please review your colour, finish, size, quantity, and wallpaper requirements carefully before placing an order.

Paint

All Little Greene paint is tinted to order. For this reason, all paint sales are final and are not eligible for return, refund, or exchange. This includes unopened and unused paint.

Paint cannot be returned because:

You changed your mind.
You selected the wrong colour, finish, or size.
You ordered too much paint.
The colour appears different from how it looked on a screen.
The colour does not coordinate with other materials as expected.

We strongly recommend reviewing a Colour Card and testing a Sample Pot in the intended space before ordering full-size paint.

Sample Pots

All Sample Pots are final sale and are not eligible for return, refund, or exchange. A Sample Pot may be eligible for replacement only if it arrives damaged, is incorrect, or is verified as faulty.

Wallpaper

All wallpaper sales are final and are not eligible for return, refund, or exchange, including unopened or unused rolls. Wallpaper is ordered specifically for each customer. Please confirm the design, colourway, quantity, roll size, and installation requirements before placing your order.

We recommend consulting your professional installer before ordering to confirm the number of rolls required. Heritage Home Supply is not responsible for shortages resulting from measurements or quantity calculations provided by the customer or installer.

Colour Cards and Colour Tools

One standard Little Greene Colour Card may be offered complimentary, subject to availability. Complimentary Colour Cards have no cash value and are not eligible for refund or exchange.

Purchased fandecks, colour albums, wallpaper samples, and other colour tools are final sale and are not eligible for return, refund, or exchange. Damaged or incorrectly purchased items may be eligible for replacement after the claim has been reviewed and approved.

Exchanges

We do not offer exchanges. Paint cannot be exchanged for another colour, finish, or size. Wallpaper cannot be exchanged for another design, colourway, or quantity. A damaged, incorrect, or verified faulty product may be replaced after the claim has been reviewed and approved.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. Damaged or incorrect products must be reported within five business days of delivery. Claims submitted after this period may not be eligible for replacement or refund.

Email orders@hh.supply and include:

Your name
Your order number
A description of the issue
Clear photographs of the affected product, shipping carton and internal packaging
A photograph of the shipping label
The product label, batch number, or other identifying information, when applicable

We will respond within three business days.

Please retain the affected product and all original packaging until your claim has been reviewed and instructions have been provided. Do not use, alter, discard, or dispose of the product while the claim is under review.

Clear photographic evidence will generally be sufficient for an approved damage claim, and we will not ordinarily require the damaged product to be returned. However, Heritage Home Supply reserves the right to request additional photographs, information, inspection, or return of the product before approving a replacement or refund.

Faulty Products

If you believe a product is faulty, please contact us as soon as possible:

Email: orders@hh.supply
Phone: 773-739-9370

Please provide your order number, a detailed explanation of the issue, photographs, and the product label or batch information when available. A product will not be considered faulty solely because the colour appears different from its digital representation or because the customer selected an unsuitable colour, finish, quantity, or product.

We may request additional information or testing before determining whether a product is faulty.

Approved Claims

After reviewing an eligible claim, Heritage Home Supply may, as appropriate:

Replace the affected product.
Correct an incorrect order.
Issue a refund for the affected product.
Offer another reasonable resolution.

The appropriate resolution will depend on the circumstances, product availability, and the nature of the issue.

Approved refunds will be issued to the original payment method. The time required for the refund to appear will depend on the payment provider or financial institution. Original and return shipping charges are not refundable unless Heritage Home Supply determines that the product was damaged, incorrect, or faulty.

Order Cancellations

Because paint is tinted to order and wallpaper is ordered specifically for each customer, orders may enter processing shortly after they are submitted.

Please contact us immediately if you need to request a cancellation. We cannot guarantee that an order can be changed or cancelled once processing, tinting, ordering, or fulfillment has begun.

Contact Us

For assistance with a damaged, incorrect, or potentially faulty order, contact:

Heritage Home Supply
5117 N. Clark Street
Chicago, IL 60640